How much is shipping?
Even though shipping is exxy for me, I like you guys so I'm giving you free shipping for orders over $100 and a flat rate of $12.50 for anything below for orders Australia-wide.
How long does shipping take?
I'll usually have orders packed and shipped off within 1-2 business days but during the summer season, there may be a 4-7 day delay on shipping as I am often deployed to respond to bushfires which can take me away for 7 days. I ship my products using Australia Post, so shipping times may vary depending on where you are. Generally, item should take no more 5-7 days to arrive, but this can vary. If you need something right away, get in touch and we can sort something out.
Do you offer international shipping?
Soz, shipping overseas is too damn expensive. Hopefully one day I'll be a ceramics tycoon and can ship wherever I like. If you really, really want something email me at hello@annacuttriss and I can quote for an international order.
Do you offer returns?
I'll provide a refund or exchange in the unlikely event your goodies don't get to you in one piece, or are faulty. However, I don't provide refunds for changing your mind. Keep in mind when purchasing that these are all made by hand, and won't look like something that comes out of a factory. That's where the charm is.
How come your pieces cost what they do?
Each product is priced to reflect the time, energy and materials it takes to produce. There is literal blood, sweat and tears in many of them! Each cup takes about six weeks to produce for the finished product. If you want something cheaper, maybe try IKEA?
Can I use these in the dishwasher and microwave?
Luckily for you, all pieces (unless otherwise stated) are fired to stoneware and are suitable for the oven, microwave and dishwasher. However, even though they are dishwasher safe, Vulva Vessels prefer the gentle touch of a hand-wash and will last longer if given that extra bit of love.
What is the environmental impact of your products?
All excess and leftover clay is reclaimed and recycled to make new products and ensure minimal waste. All boxes and packaging are made from recycled paper, and biodegradable packing materials protect your goodies on their trip to you. And what about the carbon emissions produced to power the wheel and kiln? Well they're offset 100% and powered as much as possible by solar. A carbon neutral gift option is pretty nice, right?